Refund & Cancellation Policy

• A new workspace starts on a free trial. [TRIAL LENGTH TO BE CONFIRMED BEFORE PAID PLANS GO LIVE].
• Paid plans are paid by mobile money to the payment number shown in the app. You submit the payment code in Plan & billing, and your plan period starts when we confirm the payment.
• There is no saved card and no automatic renewal: nothing is charged unless you pay again.
• Plan prices and allowances are shown in the app before you pay.

Because plans do not renew automatically, you cancel simply by not paying for another period. Your paid period continues until its end date. [WHAT HAPPENS WHEN A PAID PERIOD ENDS TO BE CONFIRMED].

If a payment code can’t be matched to a payment we received, the plan isn’t started or extended, and the code can be checked and resubmitted. Each payment code can be used only once.

[REFUND TERMS — ELIGIBILITY, TIME LIMITS AND HOW TO REQUEST — TO BE CONFIRMED]. To ask about a refund, contact [CONTACT EMAIL].

The workspace owner can delete the workspace in Settings → Privacy & data. Deleting it removes its data and files straight away and does not by itself create a refund. See the Privacy Policy for what is kept in backups.