Why WhatsApp needs a careful hand
WhatsApp is where customers in East Africa ask prices, place orders and decide. It is also personal: a careless blast to a long list gets you blocked and reported.
So KijaniHub is strict about who it talks to. It only answers people you contacted first or who wrote to your business, never your friends and family, and every broadcast honours STOP immediately.
How it works
- Step 1
Link your number
Scan a QR code once, the same way you link WhatsApp on a computer.
- Step 2
Teach it your answers
Add prices, delivery areas and common questions to your knowledge base.
- Step 3
Reach out or broadcast
Personal messages to new leads, or a broadcast to customers who opted in.
- Step 4
It replies and follows up
Answers what your knowledge base supports, drafts the rest for you, and follows up with people who go quiet.
What you get
Your own number
Customers see your business, not a new unknown number.
Kiswahili and English
Replies in the language the customer wrote in.
Knowledge-base answers
If the answer isn’t there, it drafts one and waits for you.
Broadcasts
With real pause and cancel, and honest delivered and replied counts.
STOP honoured
Anyone who replies STOP is never messaged again, on any channel.
Handover
Get an alert when a conversation needs a person, and take over in one tap.
Questions about whatsapp automation
Do I need the WhatsApp Business API?
No. KijaniHub works with your own WhatsApp number by linking it like WhatsApp on a computer. That suits small teams; very high-volume senders should use the official API.
Will it answer my friends and family?
No. It only answers people you contacted first through KijaniHub or who messaged about your business.
Can it reply in Kiswahili?
Yes. It answers in the customer’s language, English or Kiswahili, from your knowledge base.
What happens when it doesn’t know the answer?
It drafts a reply and waits for you, and alerts you that a conversation needs a person.
Related features
- Follow-up automation
Follow up with every prospect automatically by email and WhatsApp, at their local time, and stop the moment they reply or ask you to stop.
- Sales outreach
Personal cold emails written from real facts about each business, sent from your own Gmail at a safe daily pace, with replies and opt-outs handled for you.
- Marketing automation
Plan, make and publish marketing on a schedule: short videos, posts, email campaigns and WhatsApp broadcasts, with replies answered from one inbox.
Read more in the guide
- How to automate WhatsApp follow-ups for your business
How Tanzanian and East African businesses can automate WhatsApp follow-ups and replies safely: opt-outs, knowledge-base answers, timing and handing over to a person.
- How to follow up with customers automatically
When to follow up, how many times, what to say, and how to automate follow-ups by email and WhatsApp so they stop the moment someone replies.
Try whatsapp automation with KijaniHub
Free to start, no card needed. You approve the first messages before anything goes out.